***Once you make a payment, it means you agreed in our terms and conditions.
Payment
Payment must be made in US Dollars (USD)
- T/T full payment in advance (for an order value less than USD5,000) AND Deposit 50% of total amount (for an order value more than USD5,000)
- Incoterm: S&U Tableware Co., Ltd. requires Ex-work, FOB, CIF or CFR terms. The agreed Incoterm will be stated in our official quotation.
- Payment Terms
3.1 Credit Card via PayPal (for an order value less than USD3,000 only)
3.2 Wire Transfer: Make wire transfer payment in US Dollars for deposit and balance amount when orders are ready to be shipped. Please find the details below:
S&U Tableware Co., Ltd.
304 Soi Amornphan 4, Vipawadee-Rangsit Rd., Jatujak, Bangkok 10900, Thailand
Bank and bank account information
Siam Commercial Bank Pcl.
9 Ratchadapisek Road, Ladyao, Chatuchak
Bangkok 10900, Thailand
Swift Code: SICOTHBK
Branch: Ratchayothin, Bangkok
Savings Account# 1112440825
Please send us the copy of money transfer to confirm order
*** All bank charges, both your bank charges and foreign charges, are to be paid by you. Please have your bank determines any wire transfer fees and pay them separately.
Please note: To avoid any delays in shipping, make your wire payment sufficiently in advance. International wire transfers may take 2-7 days to arrive. Let us know when your wire transfer is ont its way, so that we can follow up with our bank. Orders with payment terms of prepayment will be scheduled for shipment upon receipt of payment on a first come first serve basis.
Please ensure that the T/T is received by us in sufficient time for review and acceptance before our agreed upon shipment date.
Thank you for your cooperation. If you or your bank has any questions, please contact us.
Shipping
- Air courier to address, ocean freight, and air frieght. *We do not ship with Thailand Post.
- Shipment from port/airport: Bangkok, Thailand
- Port/Airport of destination: If you specify a port or airport of destination, it must be the port or airport stated in your official quotation, and it must be an international point of import in your country.*All duties, customs fees, taxes, inspection fees and other costs to be paid by you.
- Forwarder: S&U Tableware Co., Ltd. reserves the right to nominate the export forwarder. You may specify a certain airline and your import agent at the time of quoting.
- Special Document: If you need certifications e.g. Form A, Form D, C/O, etc. for clearing customs in your country, the charges of requesting for such documents are for account of buyer.
Returns
Our goal is to ensure complete satisfaction with our products. And, while we take great care in packaging your order for a successful delivery, accidents do happen. Should any product arrive damaged or imperfect, we will replace it. In all instances where a product is damaged, please contact us for complete instructions on how to return the merchandise and receive a replacement.
Returning a Product You Purchased
In the event you are not satisfied with a product and wish to return it, you have 30 days from the date of purchase to return the product – at your expense – to us in the original packaging. We will issue a refund within 14 days of receiving the product in original condition, equal to the original amount charged for the product. Any shipping costs related to the original order and/or the return of the order will not be refunded.
IMPORTANT: For your protection, we recommend that when shipping products back to S&U Tableware Co., Ltd. you use a recorded delivery service — a service that provides a tracking number (i.e. UPS, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to S&U Tableware Co., Ltd. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, S&U Tableware Co., Ltd. cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.
Order Cancellations
If for any reason you need to cancel an order after submitting it, please call our Customer Service team. Keep in mind, if your order has already been processed (i.e. packed and despatched), it may be too late to cancel or change the order. However, you can return the order once it is received. In the event you refuse an order after it has been despatched, you will be responsible for any delivery charges related to that order.
Order timeline for custom made and logo
- Artwork Creation: 1-2 weeks
- Samples Production: 2 weeks (Deposit must be made before this process)
- Production time: 4 weeks after samples approved/artwork approved(6 weeks during festive seasons-October to January)